Klik Technologies has confidence that our products and technological solutions
will provide our clients with a quality service. We believe that you will gain
operational efficiency and greater control of your cash flow through use of the
Klik product suite.
Klik also understands that great products without superior client support fall
short of delivering a complete solution to customers. Valuing our customer's
experience has enabled Klik to build client loyalty and grow our business. We
are constantly striving to ensure that clients are satisfied from the time they
initially meet with our sales team, implement our services and for years to
come.
Klik Technologies focuses on our customer experience through the following
groups:
Our sales professionals have been trained to evaluate your current process and
determine if there is a business application that Klik can supply. We will
propose an appropriate solution and present clear, accurate descriptions of our
products, and the costs associated, to our prospects and clients.
Our sales team works with our clients on developing an application delivery
system that will meet and exceed your expectations. We initiate the
implementation process through a fact gathering questionnaire to customize our
service offering to your needs.
Our sales team will continue to work with our clients after implementation to
ensure your service works in the manner in which it was represented and
provides you with operational efficiencies.
Our professional team of implementation specialists are trained to understand
the business application that you are initiating with Klik and all the steps
needed to ensure a smooth start to your program.
Our implementation specialists will work with our sales team to walk you
through the data gathering questionnaire that details the specific elements of
your service at Klik. The questionnaire highlights the customized way you want
your services to be executed and documents for Klik, contact information,
transmission specifications, exception processing and correspondence.
The implementation team will work with you on building your application on our
system and conduct an end to end user test from incoming transmissions to end
of day settlement and posting of data files. Implementation will coordinate
training with our sales professionals to educate your staff on our systems and
enable everyone on your team to reach a comfort level with the new service.
These steps will ensure that all parties are ready to start the new services
and realize the benefits of using Klik Technologies.
Klik understands that getting off to a smooth implementation is a key step in a
positive customer experience.
Klik's support and attention to detail will not stop with the implementation of
your services. Customer service is an integral component of Klik's on-going
support of your business.
Our customer service team is well versed on all our products, the front-end
delivery systems that you will be accessing and how the operation processes
your work. They can help walk you through our systems to access the information
you need.
Our customer service unit also monitors our operation and receives updates on
its performance. In this way they are kept abreast of any service interruption
and the timeframes for the problem to be corrected.
Customer Service also provides telephone support for general inquires, service
change requests and any billing issues that may arise.
Klik wants your experience with our products, services and personnel to be best
in class and will strive to achieve that goal each and every day.
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Client
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